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If you are experiencing a problem logging
into the Member Center - please review the following tips...
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Remember that your User ID and
Password are case sensitive and must be typed in exactly the way you set
them up.
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If you have forgotten your User
ID and Password
click here
to have them sent directly to your email.
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Make sure cookies are enabled on
your computer settings. This is a common solution when you are having
problems logging in. You may need to check your computer settings to be sure
that cookies are enabled on your computer. It is simple to do and does
require any downloading just a quick change to the settings on your computer.
See tip below for enabling cookies.
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Adding in new software programs,
changing ISP services, or browsers can affect your computer's settings and
security.
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If you are not sure about your computer's security settings
- you should seek technical support from your computers company (IBM,
Hewlett Packard, Compaq, Gateway, etc) or ISP service (aol, msn, AT&T,
bellsouth, ameritech, juno, etc.) The support techs will be able to
help you with your security settings.
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If you do change any of your
settings - you must re-boot your computer (turn your computer off
and re-start it) for the changes to take affect.
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The problem could also be a temporary
one with your browser so if you have checked all the settings and have
made absolutely no changes to your computer or software you should be able
to log in soon. Wait a couple of hours and try again.
Enabling
Cookies:
The
following describes how to enable cookies, follow the instructions below for the
browser version you are using.
Mozilla Firefox (1.0 final release and earlier)
- Go to the "Tools" menu.
- Select "Options".
- Select the "Privacy" icon in the left panel.
- Check the box corresponding to "Allow sites to set
cookies".
- Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in
the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the
bar down to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
- Set "Allow cookies that are stored on your
computer" to "Enable".
- Set "Allow per-session cookies" to "Enable".
- Click "OK".
Microsoft Internet Explorer 4.x
- Select "Internet Options" from the View menu.
- Click on the "Advanced" tab.
- Scroll down to find "Cookies" within the "Security"
section.
- To enable:
- Select "Always accept cookies".
- Click "OK".
Netscape Communicator 4.x
- Select "Preferences" from the Edit menu.
- Find the "Cookies" section in the "Advanced"
category.
- To enable:
- Select "Accept all cookies" (or "Enable all
cookies").
- Click "OK".
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Your computer settings may differ slightly
from the directions above.
If you do change any of your
settings - you must re-boot your computer (turn your computer off
and restart it) for the changes to take affect.
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